FAQs

How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination unless prior arrangements have been made for later billing).

Payment for your Moving Connections shipment can be made by one of the following methods: cash, traveler's check, money order or cashier's check. In addition, the American Express® Card, Visa® or MasterCard® can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

Payment of estimated charges plus 10% does not apply, if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.