Before You Move
Ask for recommendations from neighbors, friends,
and relatives regarding the mover.
Check with the Better Business Bureau regarding
the mover.
Find out what the mover’s responsibilities are for
damages that may occur to your belongings.
Ask if the mover has a dispute settlement program.
Obtain estimates from at least three movers, and
compare cost and all other services to be provided
by the mover.
Find out how and when pickup and delivery of your
household goods will occur.
Ask the mover how they can be contacted before
the move, during the move, and after the move.
Adequately insure your belongings
Moving Day
Be present to answer questions and give directions to the movers. Stay until they finish.
Accompany the movers as they inventory your
household goods and resolve any questions
regarding the condition of materials being moved.
Carefully read the information on the estimate,
order for service, bill of lading, inventory, and all
other completed documents before you sign them.
Keep the bill of lading until your goods are
delivered, the charges are paid, and any claims
are settled.
Before the moving van leaves, take one final look
throughout the house to make certain nothing has
been left behind.
Give the driver directions to your new home.
Inform the driver and the moving company of
where you can be reached during the move.
Delivery Day
Be present to answer any questions and give
directions.
Pay the driver, according to the term of your
agreement, before your goods are unloaded.
Supervise unloading and unpacking of your goods.
Note on the inventory list all boxes or other items
that are damaged before you sign any documents